How ITSM and automation can ensure a highly productive remote workforce

Remote working isn’t as simple as allowing employees to pick up their laptops and decamp to their homes, and this is often something that isn’t considered until remote working is necessitated.

The Covid-19 crisis has put massive pressure on businesses and caused a drastic shift in the way they work almost overnight. Some problems are easy to counter when it comes to working from home (WFH). For example, employees need to have access to the right hardware and devices, a well-designed working environment, good broadband speed and the ability to securely and reliably connect to their company’s network in order to access the documents and applications they need to do their jobs.

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