Service Management Software: Breaking New Ground

With the recession barely receding and some economies in seeming freefall or being propped up by other States, we are currently experiencing worrying economic times. On the ground it can feel like an extremely difficult situation, with many businesses searching for more for less as they try to make good in tricky times.

For service management businesses trying to keep costs low whilst committing to increase service levels, there are solutions available. It is certainly a time of “more for less”, but also an opportunity for businesses to look at how they can maximise workforce productivity to improve the bottom line.

How can service management software help?

The latest service management software available on the market utilises leading-edge and proven technology to maximise the productivity of mobile workforces. The software is breaking new ground and now so technically advanced and innovative that it can drive efficiencies within businesses and also streamline workflows and processes.

This is because the latest software has been designed to the highest levels and uses an architectural strategy that makes the most of proven technology. Being designed this way means that the software has reached new levels in recent times, particularly as it is able drive customer service processes efficiently, increase productivity and intelligently optimise a business’s mobile workforce through what is called “intelligent scheduling”.

Such software is designed with an underlying layer of technology that will deliver unrivalled levels of knowledge to an organisation, whilst interface and application layers drive processes, with a user interface designed to provide an easy to use front-end that improves communication with customers.

An example in practice: Mobile devices

Much of the latest and best software will use a mobile app, which supports workers who work away from the office by providing them with all of the job information they need to continue working and meeting appointments. For example, take someone who may be on the road fixing boilers for customers. The app would provide them with appointment details. When they arrive at the customer’s home, the worker would also have customer details and a profile on their mobile device, so they can provide a better and more informed level of service. With the job information literally to hand they are also able to get the job completed efficiently and quickly.

When they finish the fix of the boiler, the customer is able to sign off the works on the mobile device, which gives a clear message to the customer that their approval is valued by the company.

As you begin to see, the use of mobile devices and news technology helps to build service levels and strengthen relationships with customers. So these are exciting times for service management businesses that are able to leverage the capabilities offered by new technologies to boost productivity and deliver better customer service.